Frequently Asked Question

PIANO MOVING

COMMERCIAL MOVING

CROSS COUNTRY

LOCAL MOVING

LONG-DISTANCE

PACKING, STORAGE & CRATING

VEHICLE TRANSPORTATION

COMMERCIAL, INDUSTRIAL & HEAVY MACHINERY MOVING

Do you move specialty items like antiques, artwork, or wine collections?

Yes, we specialize in handling high-value and delicate items. We use custom crating and specialized packing techniques to ensure these items are transported safely.

How do you handle large or awkwardly shaped items, such as pool tables or hot tubs?

We have specialized equipment and experienced movers to handle large or awkwardly shaped items. These moves may require additional planning and equipment, which we will discuss during the estimate process.

How far in advance should I book a summer move?

Summer is peak season, so we recommend booking at least 4–6 weeks in advance to secure your preferred date.

What steps should I take if my new home isn’t ready by the moving date?

If your new home isn’t ready, we can provide storage solutions to keep your belongings secure until your move-in date.

Can I hire your moving services for just specific tasks, such as loading or unloading?

Yes, we offer labor-only moving services where you can hire our team to assist with specific tasks like loading, unloading, or heavy lifting.

What steps do you take to minimize the environmental impact of the moving process, such as recycling packing materials?

We are committed to eco-friendly practices, including recycling packing materials, using reusable moving supplies, and optimizing routes to reduce fuel consumption. We encourage customers to recycle or reuse materials whenever possible.

Can I request a specific team of movers or packers for my move?

Yes, you can request a specific team of movers or packers, especially if you’ve had a positive experience with them in the past. We’ll do our best to accommodate your request based on availability.

What payment methods do you accept, and when is payment due?

We accept various payment methods, including credit cards, checks, and cash. Payment is typically due upon completion of the move, but we will discuss payment terms during the estimate process.

Can I leave items in drawers or should they be emptied?

It’s best to empty drawers to prevent damage and ensure the safety of your belongings. Loose items can shift during transport and may cause damage.

How do I prepare my home for the movers on moving day?

Ensure all items are packed and labeled, clear walkways of any obstacles, and secure pets in a safe area. Inform movers of any special instructions or fragile items that need extra care.

What should I do if my moving date changes?

Contact us as soon as possible if your moving date changes. We will do our best to accommodate your new schedule and adjust our plans accordingly.

What happens if there is damage to my property or belongings during the move?

While we take every precaution to prevent damage, we have insurance coverage in place to handle any incidents. Please report any damage immediately, and we will address the issue promptly.

Do you help college students move into dorms or off-campus apartments?

Yes, we absolutely help college students move into both dorms and off-campus apartments—and we know how hectic that move-in weekend can be! Whether it’s your first year on campus or you're relocating after studying abroad, our team is equipped to make the process smooth, fast, and stress-free. We’ve worked with students from local universities and out-of-state families alike, so we understand the unique challenges: limited parking, narrow staircases, tight time slots, and lots of last-minute changes. We can help with packing, heavy lifting, and even navigating those unpredictable dorm check-in schedules. And if you need temporary storage between leases or while traveling home for the summer, we can help with that too. It’s all part of our goal to make your college move as simple and stress-free as possible—so you can focus on getting settled, not sweating the logistics.

Are your services available to military families with PCS orders during summer?

Absolutely. We’re veteran-owned and experienced with PCS moves — offering flexible scheduling and packing support.

Is there a difference between apartment and residential moving services?

Yes, apartment moves often involve navigating stairs, elevators, and parking constraints. We’re fully equipped for both.

How do you handle the transport of plants during a move?

While plants are delicate and challenging to move, we can offer guidance on the best way to pack and transport them. In some cases, we recommend moving plants in your personal vehicle for optimal care.

How do you handle moves involving elevators or stairs?

We are experienced in navigating complex moves involving stairs or elevators. Our team plans ahead to account for these challenges and ensures that your items are transported safely and efficiently.

Can you provide assistance with furniture placement and setup in the new location?

Yes, our team can help with furniture placement and setup in your new home or office. Just let us know your preferences, and we’ll ensure everything is arranged to your satisfaction.

What businesses can benefit from your commercial moving services?

We work with a wide range of businesses—big and small—that benefit from our professional commercial moving services. Whether you’re relocating a small office, reorganizing a warehouse, or opening a new retail space, we’re here to make the transition seamless and efficient. Some examples of businesses that benefit from our services include: Medical & Dental Offices: We handle sensitive equipment and confidential materials with care and compliance in mind. Retail Stores: Whether it’s a boutique or a large storefront, we can pack, move, and reset your displays, shelving, and inventory. Corporate Offices: From desks and cubicles to tech and filing systems, we manage everything with minimal downtime. Educational Institutions: We assist with classroom, lab, and administrative moves, often during summer or holiday breaks. Warehouses & Light Industrial: Need to relocate machinery, shelving, or bulk inventory? Our team is trained to handle heavy-duty equipment and logistics. We understand that time is money, so we prioritize efficient scheduling, clear communication, and minimal disruption to your operations.

What should I do if my original movers cancel before moving day?

First, don’t panic—you’re not alone. We get calls every week from people whose original movers disappeared or canceled last minute. If this happens to you, call us right away. We’re often able to step in on short notice, especially if you’re local to Southern California. We’ll help you regroup, assess what still needs to be done (packing, transport, etc.), and put together a new plan fast. Our team prides itself on professionalism and showing up when we say we will—that’s part of our veteran-owned values. We don’t leave people stranded.

Do you offer moving services for businesses during non-business hours?

Yes, we provide flexible scheduling, including evenings and weekends, to minimize disruptions to your business operations during a commercial move.

How do you handle moving in and out of buildings with strict regulations or limited access?

We are experienced in navigating buildings with strict regulations or limited access. We will work with building management to ensure compliance with all rules and coordinate the move efficiently.

What measures do you take to prevent damage to my home during the move?

We use protective coverings for floors, walls, and doorways, and our movers are trained to handle items carefully to prevent damage. We also carry liability insurance for added protection.

Do you provide moving supplies, or do I need to purchase them separately?

We offer a range of moving supplies, including boxes, packing tape, bubble wrap, and more. You can purchase these items from us, or we can include them as part of our packing services.

Do you offer vehicle shipping for cross-country moves?

Yes! We offer vehicle transport services as part of our cross-country moving packages. Whether it’s your daily driver, a second vehicle, or even a motorcycle, we can arrange safe, reliable transport from Southern California to your destination. Our vehicle shipping partners are fully licensed and insured, and we’ll coordinate timing so that your car arrives when you need it. This service is especially helpful if you’re flying to your new home or moving multiple vehicles at once. Just let us know during your estimate, and we’ll build it right into your move plan.

Can I schedule a move directly from Southern California to the East Coast?

Absolutely! We specialize in cross-country moves and can coordinate long-distance relocations coast to coast.

How much time should I allocate for the packing process?

The time required for packing depends on the size of your home and the number of items you have. As a general rule, start packing 2–4 weeks before moving day. We also offer professional packing services to save you time and effort.

How do you ensure the security of my items while in transit or storage?

We use secure, modern trucks equipped with GPS tracking, and our storage facilities are monitored 24/7. Additionally, all items are carefully inventoried and handled with the utmost care.

How can I track the progress of my move?

We provide regular updates throughout the moving process and are available to address any questions or concerns you may have. Additionally, you can contact our customer service team for real-time updates on the status of your move.

How early should I book a move in August?

August is one of the busiest months of the year for moving—thanks to college move-ins, lease turnovers, and families wrapping up relocations before the school year starts. If you're planning to move during this peak season, it's smart to book at least 4 to 6 weeks in advance. Here’s why early booking matters: Better scheduling options: The sooner you reserve your date, the more flexibility you'll have to pick your ideal time slot—especially if you need weekend or late-in-the-month availability. Peace of mind: Securing your movers early helps you focus on packing and planning, rather than scrambling last-minute. More services available: Last-minute bookings might mean reduced access to extras like packing assistance, storage, or specialty item handling. Even if your move date isn’t set in stone, it’s worth reaching out early to discuss your timeline. We can pencil you in and make adjustments if needed.

Can I schedule a move on or around the 4th of July holiday?

Yes, we offer holiday weekend moving services, including around the 4th of July, depending on availability. In fact, for many families and professionals, the long Independence Day weekend is the perfect time to relocate—no work interruptions, fewer scheduling conflicts, and more help from family members. Just keep in mind that it’s a popular time to move, so we recommend booking as early as possible. Our team will work around your celebration plans, city fireworks closures, and parking needs to make sure your move stays festive, not stressful.

How does your team handle moving in high temperatures or heat waves?

Our movers stay hydrated, take frequent breaks, and use protective materials to shield your items from sun damage.

Do you offer moving services on holidays or weekends?

Yes, we offer flexible scheduling, including weekend and holiday moves, to fit your busy lifestyle.

Do you provide assistance with unpacking at the destination?

Yes, we offer unpacking services to help you settle into your new home more quickly. Our team can place items in the correct rooms and even help set up furniture.

What happens if I need to reschedule my moving date?

Contact us as soon as possible to reschedule your moving date. We’ll work with you to accommodate the new schedule, depending on availability. Call 1-818-337-9495.

What should I do to prepare for a move with pets?

Moving with pets requires extra care to keep them safe and comfortable. Prepare by securing a carrier or crate, packing their essentials (food, toys, bedding), and keeping them away from the chaos of moving day. Inform your movers if special accommodations are needed.

Can you help with disposing of unwanted items or donating them to charity?

Yes, we can assist with the disposal or donation of unwanted items. Let us know your needs, and we’ll help coordinate the removal and delivery to the appropriate locations.

Do you offer any additional services for seniors or individuals with special needs?

Yes, we offer tailored services to meet the needs of seniors and individuals with special needs, ensuring a smooth and stress-free moving experience. Contact us to discuss any specific requirements.

What steps should I take to prepare my appliances for moving?

Appliances should be cleaned, disconnected, and properly secured before moving. We recommend having a professional technician handle the disconnection and reconnection of gas appliances.

What is the difference between a local and a long-distance move?

A local move is considered if it’s less than 100 miles from your old residence to your new residence within the same state.

Can you assist with international moves?

While our primary focus is on local and long-distance moves, we can help coordinate international moves by partnering with trusted global relocation services. Contact us to discuss your specific needs.

Can you provide packing-only or loading-only services?

Yes! We offer flexible services, including packing-only and loading-only options, to fit your exact needs. If you’ve got the transportation covered (maybe you rented a truck or have your own trailer) but just need help with the muscle or the wrapping—we’ve got you covered. Here’s how it works: Packing-only services: Our team comes in with all the right materials—boxes, bubble wrap, tape, and labels—and packs your belongings safely and efficiently. This is a great option if you’re overwhelmed or short on time. Loading-only services: If you’ve already packed up and just need help getting everything into your truck, pod, or storage unit, we’ll take care of the heavy lifting. We’ll also make sure the load is balanced and secure for safe transport. These à la carte options are great for DIY movers who just want a little professional support without the full-service package.

What makes climate-controlled storage a better option during summer?

Climate-controlled storage is especially valuable in the summer for one key reason: protection against extreme heat and humidity. Michigan summers can be surprisingly muggy, and prolonged exposure to high temperatures and moisture can wreak havoc on your belongings—especially electronics, wood furniture, important documents, and anything with fabric or leather. In a climate-controlled unit, the temperature and humidity levels are regulated to prevent mold, warping, cracking, or fading. Think of it like giving your items the comfort of an indoor room, even though they’re in storage. This is especially important for students storing belongings between semesters, families during home renovations, or anyone putting valuables away while transitioning between homes. It’s a little extra investment—but when you consider the risk of damage, especially during unpredictable summer storms, it’s a smart way to protect your things.

Do you offer climate-controlled storage for sensitive items?

Yes, our secure, climate-controlled facilities are ideal for protecting electronics, documents, and furniture during hot summer months.

Do you provide boxes and packing materials, or do I need to buy them separately?

We offer a full selection of packing supplies and can include them in your estimate or provide them à la carte.

What are some common mistakes to avoid during the moving process?

Common mistakes include failing to declutter beforehand, not labeling boxes clearly, underestimating packing time, and not notifying utilities or change of address in advance. Planning ahead can help avoid these issues.

What is the best way to label boxes for an efficient move?

Clearly label boxes with the room they belong to and a brief description of the contents (e.g., “Kitchen – Dishes”). Use fragile stickers for delicate items and create an inventory list for easy reference.

How do you ensure my furniture and large items are protected during the move?

We use protective materials like furniture pads, shrink wrap, and moving blankets to safeguard your furniture. Our team also carefully disassembles and reassembles larger items as needed to ensure safe transport.

Are there any specific packing materials or techniques you recommend for certain types of belongings?

Yes, we recommend using sturdy boxes, bubble wrap, packing paper, and furniture pads. For electronics, original packaging is ideal. Our team can provide professional packing services to ensure all items are securely packed.

What is your policy regarding moving fragile or delicate items like glassware, artwork, or electronics?

We take extra care with fragile and delicate items, using specialized packing materials and techniques to ensure their safe transport. We also offer custom crating services for high-value items.

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How do I handle items that cannot be moved, such as hazardous materials?

Hazardous materials like gasoline, propane, or cleaning chemicals cannot be transported for safety reasons. We can provide guidance on how to dispose of or transport these items safely on your own.

Are there any restrictions on moving certain items, such as hazardous materials or perishable goods?

Yes, for safety and legal reasons, we cannot transport hazardous materials, flammable items, perishable goods, or certain types of plants. We can provide guidance on how to handle these items.

Military Moves

As a veteran-owned moving company, we understand the importance of serving those who serve our country. That's why we're dedicated to providing top-notch moving services to military members, veterans, and their families. We know that moving can be a stressful experience, which is why we go above and beyond to make sure our clients' moves go smoothly. Whether you're relocating across town or across the country, we have the experience and expertise to handle all your moving needs. We take great pride in serving our fellow service members and their families. So if you're looking for a moving company that truly understands your unique needs, look no further than American Dream Moving & Storage.

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